My Enquiries & Forms
What do you need help with?
Only enquiries that are available to be submitted in Housing Connect are visible here. This includes those made in relation to your registrations, forms you have submitted, contact details, household occupants, income or ending your tenancy will appear in this list.
Only enquiries that are available to be submitted in Housing Connect are visible here.
If you have made no enquiries, nothing will be listed here.
Any online forms you complete through Housing Connect appear here, even if you haven’t spoken to anyone at Housing SA.
Only the enquiries that may require supporting documentation have this button available. If this isn't available, you don't need to upload documentation.
We will tell you at the top of each online form if you need to submit supporting documentation.
Examples of documents you can upload to support online forms include:
- proof of income
- proof of identity or change of name
- supporting evidence e.g. a letter from a health professional
- confirmation of Aboriginality.
Contact Housing SA on 131 299 for more help.
Income Confirmation Service
No. You are only able to provide consent for yourself. If one of your household members wants to also provide consent, they can submit their own form via their own Housing Connect account.
Rent Deduction Scheme (RDS)
An RDS payment arrangement allows you to pay your rent, or other charges directly from your Centrelink payments to Housing SA.
Complete the 'Rent Deduction Scheme' form to set-up a payment arrangement.
Housing SA will only approve arrangements below the minimum repayment amount if evidence of temporary financial hardship can be provided.
Contact Housing SA on 131 299 to discuss your situation.
Only segments with a current debt will appear.
If you are a tenant, your rent and water segment will also appear.
Yes. When completing the 'Rent Deduction Scheme' form, select 'Other' from the 'Account Payment Reference Number' drop-down, then enter the payment reference number for the account segment you will pay to.
Centrelink will send you a letter telling you your start date, most likely from your next payment. You need to make other arrangements to meet your payment obligations before this start date, e.g. BPAY or pay at the post office.
If you are not ready for the RDS deduction to start from your next payment, don't complete this form. You will need to make payments using another method e.g. BPAY or pay at the post office.
Complete a new online 'Rent Deduction Scheme' form.
Select 'Other' from the 'Centrelink Payment Type' drop-down, and then enter in the payment type you are receiving.
If everyone in your household has provided Income Confirmation Services (ICS) consent, you don't need to upload supporting documentation.
If someone in your household doesn't receive Centrelink benefits e.g. receives a wage, you need to upload the following documentation:
- proof of income that's less than 2 weeks old for everyone in your household aged 16 and over, or 18 and over if you're living in an Aboriginal community
- proof of identity for everyone moving in aged 16 or over
- proof of your caring arrangement if someone in your household other than your partner provides you with constant care.
Housing SA calculates rent in line with the Rent policy.
If you are not currently receiving any income, please contact Rents and Special Programs on 1300 728 600 to discuss your circumstances.
Someone is moving in
Yes. Public housing tenants must get written approval from Housing SA before another person can move in.
Complete the 'Someone is moving in' form to submit a request for someone to move into your property to Housing SA.
Complete a 'Someone is moving in' form for each person moving into your property.
Yes, if the person who is moving into your household is aged 16 and over, you must provide proof of income and identity.
You will receive a letter from Housing SA letting you know if your request has been approved.
Housing SA approves other occupants in line with the Visitors, other occupants and overcrowding policy.
Someone is moving out
Complete a 'Someone is moving out' form for each person moving out.
You will receive a letter from Housing SA letting you know if your alteration request has been approved.
Yes. Complete the 'Tenant Alterations Application' form for each separate alterations request.
Yes, however this form isn't available in Housing Connect.
Information on modifying public housing for people with a disability is available here.
No. Tenants apply to Housing SA for approval to carry out their own home improvements or alterations, at their own expense.
Contact Housing SA on 131 299 if you can't find an adequate description for the requested alteration.
If you are requesting any of the following alterations, you must upload documentation showing the location and dimensions:
- an external structure, for example a carport, pergola, shed
- non-perimeter paving, for example paving under a pergola
- a security camera
- an above ground swimming pool
- a rainwater tank.
If you don't provide documentation, your tenant alteration cannot be approved.
You can upload documentation in 'My Enquiries & Forms' by selecting 'Upload Document' next to the 'Tenant Alteration Application' enquiry.
Third Party Consent
Yes. Complete the 'Third Party Consent' online form for every person or organisation you would like to provide consent.
Yes. You can withdraw consent at any time by selecting 'Withdraw Consent'.
We will only discuss what you have provided consent for. For example, if you selected 'Yes' for account charges and nothing else, we will only discuss your account charges.
From the date you submit the online form.
If you have given or withdrawn consent via Housing Connect, you should see the update within 15 minutes.
You will receive a letter from Housing SA letting you know if your request for a water allowance has been approved.
If you are applying for a water allowance due to special requirements in your household that directly result in high water use, you must upload documentation to support this, for example a letter from a health professional.
You can upload documentation in 'My Enquiries & Forms' by selecting 'Upload Document' next to the 'Water Allowance Application' enquiry.